Partner for configuring, implementing and managing a relationship management system

Summary

The tender concerns a partner for configuring, implementing and managing a relationship management system based on Microsoft Dynamics for the Netherlands Organisation for Scientific Research (NWO). The supplier must deliver design and implementation, integrations via the integration platform, data migration, testing, user adoption, support and ongoing development. The contract runs for 4 years with 3 extension options of 2 years each. Award criteria are quality (implementation plan, architecture/integration approach, presentation) and price. The notice also refers to qualification, exclusion and compliance requirements in the tender documents, including UEA, registration, financial capacity, references, insurance and ISO 9001 or equivalent quality management evidence.