Artificial intelligence chatbot tender

Summary

The tender concerns the supply, implementation, management, maintenance and further development of an AI chatbot solution that will replace the current chatbot. The contract is for services, with an estimated annual value and price cap of EUR 96,000 excluding VAT for recurring annual costs and 100,000 sessions; one-off implementation and migration costs are priced separately. The procedure is a restricted procedure with a shortlist of 5 candidates. The bidder must submit the request to participate electronically in Dutch. The notice indicates qualification requirements in the tender documents, including references, quality management and information security evidence, and possible use of subcontractors or third-party capacity.