SaaS solution for the social domain

Summary

The tender concerns a SaaS solution for the social domain for the Municipality of Rijswijk, divided into two lots: Lot 1 for participation, income, work, integration and related schemes, and Lot 2 for Wmo, youth, the social team, disabled parking card/space and care & safety. The supplier must deliver, implement, host, manage and maintain the solution, including data migration, integrations, support, and further development. The solution must support Dutch-language use, comply with applicable laws, provide a test environment after go-live, and include training, implementation planning, AI transparency, and compliance with the municipality’s algorithm policy. The award is based on best price-quality ratio, with quality and price weighted in the evaluation.