Maintenance of the Diapason solution (User relationship management for the Grand Est Region)

Summary

The tender concerns taking over the maintenance and operational support of the Diapason CRM solution used for managing user relations in the Grand Est Region. The solution is supplied by Efficy and its product name is E-Deal. This is a framework agreement performed through purchase orders, with no minimum volume and a maximum value of EUR 950,000 excluding VAT over the full 48-month term. Tenders must be submitted electronically by 12 October 2026 at 12:00. The bidder must prove that it holds an authorisation, certificate or approval issued by the publisher of the Efficy E-Deal solution, or provide equivalent evidence confirming the rights and expertise required to perform the contract. The award criteria are price (40%), transition and solution take-over methodology (15%), human resources (15%), information security (12%), solution maintenance and support (10%), project methodology (5%), and digital sobriety (3%).