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Tender detail

Outsourcing of call centre services

Summary

The tender concerns the provision and maintenance of an outsourced call-handling structure, including answering users’ calls and processing their requests. The estimated value is up to EUR 430,000, and the contract duration is specified in the tender documents. Offers may only be submitted electronically; variants are not permitted.\n\nThe deadline for submitting offers is 30 September 2026 at 12:00. The award criteria are price (40%), technical value (50%), and sustainable performance/social responsibility (10%). Applicants must provide financial, staffing and relevant experience information, or submit a European Single Procurement Document (ESPD/DUME).

Reference number
26-85105
Buyer
Syndicat Mixte de Gestion de l'Eau et de l'Assainissement de Guadeloupe
Country
France (FRA)
Procedure
Procédure Ouverte
CPV
Deadline
2026-09-30
Status
Open
Contract subject
Services
Estimated value
Not published
Source
FRA_BOAMP
Open tender Open tender documents

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