Implementation and Maintenance of an Electronic Administration and Case Management Platform

Summary

The procurement is for a complete electronic-administration and administrative case-management platform for the Gran Canaria Housing Consortium, delivered as an internet-based service (SaaS). The work includes implementation and maintenance of the platform, provision of the necessary infrastructure, full migration of approximately 1,000 existing case files with their attachments and links to register entries, and staff training, ongoing consultancy and support. The platform must cover the full lifecycle of case files and documents, including electronic registration, identification and signatures, notifications, archiving, supplier and public-procurement processes, and printing, enveloping and dispatch of paper communications. Requirements include high-category national information-security compliance, interoperability, EU-located service facilities with Tier III certifications, and qualification as a connection point to the SARA network. The contract runs for 48 months and may be extended by up to one additional year. The budget is €81,606.92 excluding IGIC and €87,319.40 including IGIC; the final guarantee is 5% of the contract price excluding IGIC. Bids must be submitted electronically as a single file within 15 days from the day after publication of the contract notice. Price is worth up to 25 points; additional points are available for features such as legally updated procedure templates, higher availability and security, cloud-based signing, qualified certificates, video meetings, public-procurement case management and API capabilities.