Public service and management of the Alfaro tourist information office

Summary

The tender covers year-round customer service and management of the Alfaro tourist information office at Plaza de España 1. The service includes advising tourists in person and through remote channels, keeping tourism information up to date, managing sales and stock, preparing statistical reports and surveys, creating image and video material, and supporting tourism events. The contract runs from 1 January 2027 to 31 December 2027 and may be extended for one further year. The bidder must provide staff with the required tourism education, experience and at least B2-level English, and must ensure uninterrupted service delivery. The company must allow for at least 726 working hours in 2027 and, if extended, 742 hours in 2028; the maximum estimated contract volume is 750 hours per year. Bids are scored out of 100 points: price up to 40 points, the company's previous tourism-service experience up to 10 points, and the assigned employee's experience and certified foreign-language skills up to 50 points. The bid submission period is 10 working days from the day following publication of the contract notice.