Management and provision of non-medical patient transport in La Rioja

Summary

The tender concerns the management and provision of non-medical patient transport in La Rioja for patients covered by Mutua Universal. The service includes scheduled and same-day transport, trip planning, patient communications, vehicle and driver coordination, incident handling, reporting, invoicing and the related information systems. The contract is not divided into lots. The initial term is 12 months, with one possible 12-month extension. The estimated contract value is EUR 514,299.72 excluding VAT and the tender budget is EUR 257,149.86 including VAT. The service is normally provided from 08:00 to 20:00 on weekdays, although services may also be required outside those hours and at weekends without additional compensation. The provider must operate at least eight compliant non-medical vehicles, maintain a logistics base, quality-management arrangements, suitable technology and a stable service team. Key response times apply to scheduled and immediate transport, and the provider must support secure electronic integration, patient communications, incident management and detailed invoicing. Award is based on automatic criteria only: price accounts for 49 points and vehicles, environmental characteristics, vehicle age, accessibility, service guidance, system connectivity and complaints management account for 51 points.