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Tender detail

Supply of Contact Center licences for Osakidetza

Summary

The tender concerns the renewal of licences for Osakidetza’s existing multichannel Contact Center based on the Genesys platform, together with the related official manufacturer warranties and support services. The bidder must supply officially authorized manufacturer licences and provide support for the required coverage period. The support must include software updates, fixes, security alerts, new versions and, where applicable, use licences and official technical documentation. Tenders must be submitted electronically by 9 October 2026. Price is the only award criterion.

Reference number
EJIE-2026-113
Buyer
EJIE, S.A. - Sociedad Informática del Gobierno Vasco-Director General, Presidente, Vicepresidente del Consejo de Administración o Consejo de Administraci
Country
Spain (ESP)
Procedure
Open procedure
CPV
48218000 License management software package
Deadline
2026-10-09
Status
Open
Contract subject
Goods
Estimated value
Not published
Source
ESP_PLACSP
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