ITDZ Berlin: On-site Service Framework Agreement

Summary

ITDZ Berlin is procuring a framework agreement for on-site IT services at the contracting authority’s and its customers’ locations. The work includes carrying out the required service steps, organising technical personnel, and receiving, processing and digitally documenting customer tickets. Offers are evaluated on price and quality; quality points depend, among other things, on service quality assurance, team size and organisation, staff training and environmentally responsible working methods. The criteria catalogue allows a maximum of 410 points. The bidder must confirm compliance with all required service steps and service levels and be able to manage on-site work digitally, including documenting and billing customer tickets. The offer must include evidence of staff professional qualifications, proof of current business liability insurance, and descriptions of the company’s quality and environmental management. The deadline for submitting offers is 2 November 2026 at 13:00. Offers must be submitted in German electronically in text form, using the forms provided in the tender documents.