AI-Powered Knowledge Management

Summary

The Postbeamtenkrankenkasse is procuring an artificial-intelligence-based knowledge-management solution to help employees find answers from organisational knowledge, prepare draft customer communications and support their daily work. The assistant is designed to remain under human control: automated decisions and automatic dispatch of answers are not envisaged. The work includes assessing the existing prototype and agreeing which components to retain and which to redevelop; the solution must support knowledge retrieval, source-based answers and integration with the organisation’s systems. The contract is expected to run from 1 January 2027 to 31 December 2028, with two possible one-year extensions at the contracting authority’s option. Offers must be submitted in German through the authority’s electronic platform by 12:00 noon on 2 November 2026. The procurement is not divided into lots and alternative offers are not permitted. The contract will be awarded to the most economically advantageous offer; the lowest price alone is not decisive. Bidders must provide the required company, insurance, turnover, quality and information-security details, demonstrate a suitable team and submit at least two qualifying references.