Appointment booking for primary and specialist medical care

Summary

AOK Rheinland-Pfalz/Saarland is procuring an administrative service to help its insured members find and book appointments with eligible general practitioners and medical specialists in Germany. The service covers receiving requests, researching and contacting practices, arranging or rescheduling appointments, and notifying members of the outcome; psychological and psychiatric appointments are excluded. The forecast is 12,500 cases per year, with no guaranteed minimum volume.