Engagement of an external project team to reduce the Veilig Thuis Noord-Holland Noord backlog

Summary

The tender concerns an external project team that will independently reduce the backlog of follow-up services for Veilig Thuis Noord-Holland Noord. The team must complete allocated case files concerning investigations and conditions-and-follow-up services, with an expected initial backlog of at least 150 services from 1 January 2027, approximately 75% investigations and 25% conditions-and-follow-up services. Each case must normally be completed and transferred within 10 weeks, in accordance with the applicable protocols, work instructions, privacy rules and professional standards. The estimated contract value is EUR 750,000, the planned term is 48 months, and the tender is evaluated on quality (65%) and price (35%). Tenders must be submitted electronically by 29 October 2026 at 14:00. The bidder must submit an approach plan, a price form and signed reference forms demonstrating relevant experience.