Framework Agreement for CRM Support Services

Summary

gematik GmbH is establishing a framework agreement for advisory, development and support services for its existing SuiteCRM-based CRM system and gematik-specific extensions. The work includes maintaining and extending CRM configurations, custom modules and role-based access control, integrating systems and interfaces, and providing operational support, including second- and third-level support. The estimated requirement is approximately 300 person-days over the contract term, with a maximum of 376 person-days and no minimum purchase; the procurement is not divided into lots.