Development and management of a case and work order management system

Summary

The tender concerns the procurement of a new case and work order management system, including licences, for Göteborg tram services. The solution must support case handling, work orders, planning, inspections, reporting and mobile field work through a unified user interface. The system is expected to provide digital workflows, traceability, mapping support and offline functionality for field users. The estimated value is EUR 12,000,000 and the tender submission deadline is 30 September 2026. The machine-readable notice did not include precise qualification, compliance or exclusion requirements; these must be checked in the tender documents.