Application management services

Summary

The tender concerns application management services for BEW Berliner Energie und Wärme GmbH’s IT systems supporting energy generation, heat supply, network operations, trading, billing, human resources and corporate management. The contractor will provide ITIL-oriented application management and second- and third-level support, including operational support, technical maintenance, release, update and patch management, incident and error resolution, and security, stability and compliance measures. The services are divided into seven lots: SAP ERP; SAP HR; SAP IS-U; ServiceNow; Microsoft Dynamics 365 CE and Power Platform; BI, Data and Analytics; and the integration platform based on Azure Integration Suite and BizTalk. The tender is open and the submission deadline is 18 September 2026 at 00:00. The estimated value stated in the notice is EUR 1.00.