Microsoft licences and product support 2027–2029

A bidder may be excluded if it or a member of its management, supervisory or representative bodies has a relevant final conviction, including for participation in a criminal organisation, corruption, fraud, terrorism-related offences, money laundering or terrorist financing, human trafficking or the use of child labour. Other grounds include unpaid taxes or social security contributions; bankruptcy, insolvency, liquidation or suspended business activity; serious professional misconduct; agreements intended to distort competition; an unmanageable conflict of interest or involvement in preparing the procurement; significant or repeated failures under previous contracts; false or misleading information, withholding required information or failing to provide requested documents; and breaches of environmental, social or labour obligations. National grounds also cover enabling the unlawful employment of a foreign national, international sanctions and tax offences. A tax-debt certificate is not issued where the debt is below EUR 100 or payment has been rescheduled; foreign bidders are subject to the rules of their country of establishment. Where permitted, bidders may provide evidence of measures taken to restore their reliability. First-tier subcontractors are checked and must submit a European Single Procurement Document.

The bidder must meet the following qualification and compliance requirements: - The bidder’s net turnover must have been at least EUR 1,000,000 in each of the three most recent financial years completed by the start of the procurement. Turnover information must be provided in the European Single Procurement Document. - During the 36 months preceding the start of the procurement, the bidder must have completed at least one contract granting rights to use Microsoft software or software of the Enterprise Subscription Agreement type, with a total value of at least EUR 250,000 excluding VAT. The European Single Procurement Document must state the contract start and completion dates, the other contracting party’s name, and its contact person’s name, telephone number and email address. An unperformed framework agreement is not acceptable as a reference, but a completed contract concluded under a framework agreement may qualify. - The bidder must hold Microsoft Licensing Solution Partner (LSP) status and Microsoft Solutions Partner status in Infrastructure, Modern Work, Security, and Data & AI. Information or documents demonstrating compliance must be provided. - The bidder must operate an information security management system meeting at least the requirements of ISO 27001 or equivalent. Equivalence must be supported by confirmation from an independent audit firm or accredited certifier. A certificate, audit report or other supporting evidence must be submitted. - The responsible specialists assigned to perform the contract must speak Estonian as a native language or at least at C1 level and have at least 24 months of relevant IT experience. The team must include at least two specialists certified in MD-102: Endpoint Administrator; at least two certified in MS-102 (MS-100/M2-101): Microsoft 365 Administrator or AB-650: Administering Microsoft 365 and AI Services; at least two certified in AZ-104: Microsoft Azure Administrator; at least two certified in SC-200: Security Operations Analyst Associate; at least two certified in SC-300: Identity and Access Administrator Associate or SC-401: Information Security Administrator Associate; at least two certified in AB-900: Copilot and Agent Administration Fundamentals; and at least one certified in AZ-802 (AZ-800/801): Administering Windows Server. One specialist may satisfy multiple certification requirements. CVs and information or documents proving successful completion of the examinations must be submitted. - The tender must comply with the procurement documents; conditional tenders are not permitted. The bidder must submit the price offer form in Annex 3. If awarded, it must provide the contract signatory’s name, title and signing authority, as well as the name, title, telephone number and email address of the contract contact person. For a joint tender, the parties must appoint an authorised representative and submit an authorisation document. Any equivalence must be explained and supported by evidence. - The designation of information as a trade secret must be justified. The tender price and figures used to assess award criteria may not be designated as trade secrets. - The bidder must confirm that the offered goods are not subject to international sanctions and do not originate from sanctioned regions. It must also confirm that it will not use Russia-linked subcontractors or suppliers for more than 10% of the contract value. First-tier subcontractors are checked and must submit a European Single Procurement Document.