Customer and employee satisfaction survey service provider
Summary
The tender concerns the selection of a service provider for customer and employee satisfaction surveys. The bidder must submit a list of reference contracts and must ensure that the bid complies with the tender documents, the technical specification and the form requirements. The bidder must also confirm that no prohibited subcontractors or suppliers are used and, in the case of a joint bid, that the power of attorney has been attached.
Tender requirements are available in the official tender documents.
Compliance requirements
The notice includes only a domestic exclusion ground: the contracting authority may restrict participation based on the bidder’s place of establishment or residence, as allowed by national law. The machine-readable notice does not provide more precise exclusion grounds; they must be checked in the tender documents.
The bidder must have carried out at least five customer, partner, reputation and/or service satisfaction surveys during the year preceding the start date of the last three public procurements. A list of the reference contracts must be submitted, including their value, dates and the other contracting parties’ details. All listed contracts must have been performed properly. The contracting authority may verify performance and ask the contract partners for confirmation. If the check shows that any contract was not properly performed, the bidder may be disqualified.