Renewal of support for the ExaGrid solution

Summary

The tender concerns a 1,095-day (three-year) renewal of support and maintenance for the Portuguese justice authority’s existing ExaGrid infrastructure. It covers 5x8 support renewal for 16 ExaGrid EX84 Raw 192TB systems and 16 dual-port SFP28 optical Ethernet options. The service must include remote manufacturer support, opening and tracking incidents through resolution, software and firmware updates, security fixes, diagnostics, and replacement of defective components covered by the support terms. The service must remain compatible with the installed infrastructure and must not change the solution architecture or replace equipment, except for covered defective components. The maximum tender price is EUR 296,500 excluding VAT, and price is the sole award criterion. Bids must be submitted electronically through the VORTAL platform by 28 October 2026 at 23:59. Variants are not permitted, and bids must remain valid for 90 days. The bidder must provide the required European Single Procurement Document, proof of signatory authority, a confidentiality declaration, a commitment to submit an up-to-date beneficial ownership register declaration, pricing information, and confirmation from the manufacturer or an authorised partner that it is entitled to market and provide the services. The successful bidder is generally required to provide security amounting to 2% of the contract price.