ADSE Public Customer Service Support Services – 2027–2029

Summary

The tender concerns public-facing customer service support for ADSE, I.P. in Lisbon for three years, from the first working day of January 2027 until 31 December 2029. The service includes telephone and in-person assistance concerning ADSE benefits for beneficiaries, employers, healthcare providers and others, as well as document reception, waiting-call handling, organisation and reporting. At least 10 staff members must be provided. The estimated maximum value is EUR 642,408 excluding VAT, based on an estimated 60,320 hours, with a reference hourly price of EUR 10.65 excluding VAT. Price is the only award criterion. Tenders must be submitted electronically by 14 October 2026 at 17:00, and electronic invoicing is required.