Procurement of travel agency services

Summary

The procurement covers travel agency services for three tourism promotion organisations, with a maximum value of EUR 120,000 excluding VAT and an intended duration of 365 days without renewal. The service includes arranging and managing air, hotel, rail and car-rental travel, with optional transfers, taxis, visas, travel insurance and document delivery. The supplier must be registered in Portugal’s RNAVT travel agency register and meet detailed service-level requirements, including 24/7 telephone support, weekday in-person and email support from 09:00 to 19:00, acknowledgement of email requests within 3 hours, responses to complaints within 5 calendar days and quotations within 48 hours. The tender deadline is 20 September 2026 at 23:59. No variants or bid security are permitted or required. The award is based on the lowest weighted service fee, covering air, accommodation, rail, car rental and other complementary services.