CRM application

Summary

The National Ombudsman is procuring the supply, implementation, configuration, support and management of a central CRM application for managing organisational relationships, organisations, contacts and related interactions. The solution must support future integration with a case-management system and connect with Microsoft 365 services and the organisation’s data platform. The contract is not divided into lots; its estimated value is €605,000 excluding VAT for up to eight years, with an initial group of approximately 45 full users and 179 view-only licences.