Outsourcing of VraagWijzer Tasks

Summary

The Municipality of West Maas en Waal is procuring the operational delivery of VraagWijzer, its access point to social-domain services. The service covers residents’ questions about housing, welfare, work, income and care, including clarifying support needs, providing information and advice, assessing requests for help, arranging general support and referring residents to needs-assessed support where necessary. The contract is intended to start on 1 January 2028 for an initial four years, with three optional two-year extensions and a maximum term of ten years. The exact service volume is not yet determined; the procurement comprises one lot.