IT Services Procurement

Summary

The procurement covers comprehensive IT management and support for Internationaal Theater Amsterdam: service desk and workplace management, servers and storage, networks and internet connectivity, cloud and application environments, information security, backup and recovery, and fixed-line and DECT telephony. The contractor will act as the single point of contact for the overall service, coordinate other suppliers, and manage the transition, day-to-day operations, monitoring, reporting and continuous improvement. The service is scheduled to start on 1 June 2027. The initial contract term is five years, with options for one three-year extension followed by one two-year extension. The estimated value for the fixed term is EUR 1,150,000, and the maximum estimated value including extension options is EUR 2,300,000, excluding VAT. Price is compared over 120 months; the pricing form sets a lower threshold of EUR 1,500,000 and a ceiling of EUR 2,300,000, excluding VAT. Price accounts for 40% of the evaluation and quality for 60%; the quality elements are the service description, transition plan and case-based partnership presentation, each worth up to 20 points. Bidders must submit the required references and confirm compliance with all mandatory technical requirements. Communications with the contracting authority, and the oral and written Dutch-language ability of staff who interact with its employees, are required to be in Dutch.