European open tender “Softwarebroker”

Summary

The tender concerns a four-year framework agreement with one supplier for software licences, standard software and related services for the Municipality of Midden-Delfland. The framework agreement may be extended twice by 12 months. The supplier must provide software brokerage, licensing advice, procurement and invoicing support, delivery, maintenance coordination, helpdesk services, reporting and a customer portal. Offers must be submitted electronically by 27 October 2026 at 12:00. Price accounts for 30% and quality for 70% of the award evaluation. Key service requirements include delivery within 5 working days, 95% on-time standard deliveries within 5 working days, 95% on-time urgent deliveries within 2 working days, incident response within 3 working days and starting the resolution of structural problems within 4 working days.