First-Level IT Support Services

Summary

Fraunhofer-Gesellschaft is procuring a first-level IT support service for around 2,000 workstations at its headquarters in Munich, Birlinghoven and its sites in Darmstadt, Berlin and Stuttgart, as well as representative offices in China, South Korea, India, Brazil and Japan. The service covers service desk operations, workplace hardware, software and operating-system support, user accounts, IT service management and process support; international support covers around 25 workstations. The contract is scheduled to run from 1 April 2027 to 31 March 2029, with two optional 12-month extensions, and includes a one-month transition period in March 2027.