Web service quality and feedback tool as a software service

Summary

The tender concerns a web service quality and feedback tool to be provided as a software service for the Finnish Transport and Communications Agency, Traficom. The solution must comprise three modules: accessibility monitoring, visitor feedback and analytics. The modules may be activated or deactivated flexibly during the contract period according to the contracting authority’s needs. The contract will run for five years from signature, and the contracting authority may exercise two one-year extension options. The tender submission deadline is 19 October 2026. The machine-readable notice did not provide detailed technical, qualification or compliance requirements; these must be checked in the official tender documents.