Procurement of an electronic appointment booking system for social and healthcare services

Summary

The procurement concerns an electronic resident appointment booking software service for the social and healthcare services of the Wellbeing Services County of East Uusimaa. The system must allow users to book, cancel, reschedule and confirm appointments and view booked appointments, including when acting on behalf of another person. The solution is intended for primary healthcare, dental care and social welfare services, and will support the expansion of the existing Tieto/Lifecare customer and patient information system environment. The procurement covers the software service, implementation, expert services and possible options; the estimated total value excluding VAT is EUR 600,000. The contract will initially run for two years and will then continue for an indefinite period. The tender submission deadline is 19 October 2026. Precise technical, qualification, suitability, compliance and exclusion requirements must be checked in the official contract notice and tender documents.