Debt collection services for the City of Lohja

Summary

The tender concerns the provision of debt collection services for the City of Lohja. The services include, among other things, payment demands, voluntary collection of public-law and private-law receivables, technical intermediary services for enforceable receivables, legal collection of undisputed private-law receivables, recovery collection, bankruptcy monitoring for receivables exceeding EUR 1,000, reporting, settlements, legal services, electronic transaction services, and customer and support services. The provider must provide the necessary information-system interfaces and integrations and appoint an account manager and a customer service representative for the contracting authority. The services will concern individuals, including consumers, as well as organisations, and voluntary collection may also cover debtors located abroad. One service provider will be selected. The contract will initially run for two years and then continue indefinitely. The contracting authority does not guarantee any specific service volumes. The tender deadline is 13 October 2026 at 09:00 UTC, and service delivery is planned to start in late 2026.