Maintenance of the Ombudsman’s VMware virtualisation platform licences

Summary

The Ombudsman of Spain is procuring 12 months of maintenance and support, beginning on 1 January 2027 or on the day after contract formalisation if later, for 256 VMware vSphere Foundation licences used on its virtualisation servers. The single, undivided supply includes software updates and upgrades, telephone and remote technical support, and access to the manufacturer’s support portal and online technical resources. Support is required around the clock for severity 1 incidents, with a maximum 30-minute response time; response targets for severity levels 2, 3 and 4 are 2, 4 and 8 working hours respectively.