Procurement of software for critical alerts to Málaga residents

Summary

The City of Málaga is procuring a perpetual-use software licence for geolocated, critical multichannel alerts, including 24 months of updates, implementation, installation, channel integration, configuration, training and warranty. The supply includes WhatsApp messaging, bulk SMS/SMS Flash and transactional email, plus a citizen registration portal, initial data for approximately 150 emergency personnel and at least 500 recipients, up to 40 definitive message templates, and a minimum bundle of 25,000 communications. The system will support municipal emergency coordination and alerts to registered residents, with priority for people in flood-risk areas; no lots are specified.