Framework agreement for technical and user support services for the EXCUSAS, CAPPER and CAPPERADMIN applications

Summary

The Directorate-General for Domestic Policy of Spain’s Ministry of the Interior is seeking a framework agreement for technical and functional user support for the EXCUSAS, CAPPER and CAPPERADMIN applications used in election administration. The service covers user advice and training, handling and tracking requests and incidents, updating user documentation, and measuring and reporting on service quality. The framework agreement has an estimated value of EUR 333,597 and provides for a standard 10-person team to deliver election-related support over 60 calendar days.