Technical and administrative support for case-file management and public services

Summary

Servei Català de la Salut is procuring technical and administrative support for case-file management and public-facing services in its User Management Division for 2027. The work includes receiving and checking documents, registering and tracking files, document management, and assisting members of the public through different channels. The contract is not divided into lots. The minimum team comprises six technical-administrative support professionals and one cross-functional junior coordinator, with an estimated 1,744 hours per person per year; the contract may be extended annually up to three times, through the end of 2030.