Supply and implementation of a SaaS solution for the internal reporting channel

Summary

The tender seeks a complete cloud-based SaaS software solution for the City of Gijón’s internal reporting channel, including implementation, configuration, maintenance, technical support and staff training. The solution must support anonymous and confidential named reports and ensure secure intake and case handling, auditability and compliance with data-protection requirements. The supplier must implement the system within three weeks, provide at least four hours of training, and hand over the data and securely erase it when the contract ends. The main contract runs for 48 months and 3 weeks, with a possible extension of up to 11 months. The estimated contract value is EUR 25,116.69 excluding VAT, and the budget ceiling is EUR 24,725.04 including VAT. Price is the sole award criterion. Bidders are exempt from proving economic and technical capacity, but must submit the required documents and demonstrate compliance with technical conditions, including through an ENS certificate and a data-protection risk analysis.