Non-medical transport service in Castellón province for IBERMUTUA

Summary

IBERMUTUA is procuring the organisation and provision of non-medical road transport in Castellón province for insured employees and self-employed people affiliated with the mutual insurer. The service covers people who, at IBERMUTUA’s request, need transport to a healthcare facility for appointments, examinations or treatment and, where needed, a return journey home. It includes scheduled and urgent trips, both individual and shared. The initial contract term is 12 months, with the option of one extension of up to 12 months; the planned start date is 1 November 2026. The estimated contract value is €27,419.48 excluding VAT, and the initial budget is €12,464.31 excluding VAT (€13,710.74 including VAT). The bidder must have at least three vehicles, including at least one adapted for wheelchair users, as well as the organisation and logistics base needed to serve the Castellón area. Services will normally run on weekdays from 7:00 to 21:00, but offered rates must apply 24 hours a day, every day of the year. The documents specify a 45-minute service deadline for unscheduled trips and a maximum patient waiting time of 15 minutes. The provider must arrange journeys, notify patients, manage incidents and billing, and comply with patient-safety, data-protection and transport rules. In general, invoices are submitted monthly for each patient. Offers are scored out of 100 points: price 45; additional vehicles 10; vehicle age 5; hybrid or electric vehicles 5; wheelchair-accessible vehicles beyond the required minimum 5; high-level information-security certificate 5; a vehicle suitable for six passengers plus the driver 5; and a web platform 20.