Maintenance of IT systems at all centres of the Viladecans Municipal Group of Companies

Summary

The tender concerns the maintenance and support services for IT systems across all Viladecans municipal centers, managed by the Viladecans Grup d’Empreses Municipals (VIGEM). The contractor will provide incident handling, preventive and corrective maintenance, configuration changes, peripheral support, and improvement proposals to ensure continuity and evolution of the IT infrastructure. The contract uses a price-per-hour model with a maximum budget of 3,000 EUR excluding VAT for incident resolution, preventive, corrective, and evolutive maintenance as well as configuration changes as needed. The contractor must monitor consumption and notify when 80% and 100% of the budget is reached; municipalities will not cover expenditures beyond the maximum budget without express authorization. Working hours are generally 8:00–18:00, with rates for additional out-of-hours service by category A–E; remote and on-site support arrangements are defined, and service documentation (work reports) is required for invoicing. The infrastructure to be serviced includes servers, workstations, and network electronics located at multiple Viladecans centers, with the contractor providing its own secure remote access software and coordinating with the municipal systems manager to track and manage tasks, improvements, and changes.