Maintenance and development service for the municipal voice communications platform

Summary

This tender covers the maintenance, technical support and evolution of the municipal voice communications platform. The contractor must ensure operational availability, including 24x7 support for critical services (e.g., Police), provide preventive and corrective maintenance, software updates and license management, including Rainbow hybrid integration. It also includes IMAC processes (adding new users, numbering, porting), inventory management and data security in compliance with ENS and RGPD. Service governance must be provided via a Single Point of Contact (SPOC) and a Service Manager, with regular service reporting and integration with the municipality's ticketing system. Prior experience with similar systems and certified technical staff are required, with evidence to be provided.