Provision of home teleassistance services in Zaragoza Province, excluding the capital

Summary

The tender concerns the provision of advanced home teleassistance services in the municipalities of Zaragoza Province, excluding Zaragoza city. The service must operate 24 hours a day, 365 days a year, and cover 4,500 terminals, including at least 2,500 digitally connected terminals, 200 peripheral devices and 200 mobile devices with geolocation. The initial contract term is 2 years, with two possible one-year extensions. The tender budget is EUR 2,700,000 excluding VAT, or EUR 2,808,000 including VAT; the estimated total value including extensions is EUR 5,400,000 excluding VAT. The contract will be awarded on the basis of the best price-quality ratio. Participation requires the company to provide the required service centre, technical infrastructure, staffing, quality management, data protection and high-level information security.