Support and maintenance services for Sareb's Ariadna anti-money laundering and terrorist financing prevention platform

Summary

The tender covers maintenance and user support for Sareb's Ariadna platform for preventing money laundering and terrorist financing. The platform is based on Nice Actimize modules AML-CDD, AML-RCM/ActOne, AML-DART, AML-WLF and AML-AIS, together with Sareb customisations. The work includes resolving technical incidents, checking integrations, preventive and corrective maintenance, extracting required database information, installing software fixes, updating documentation and managing users. User support is available on weekdays from 9:00 to 14:00; work affecting or risking system availability must be performed outside working hours, from 20:00 on weekdays and at weekends. The contract lasts 14 months and has an estimated value of EUR 116,658.36 excluding VAT. Price carries 70 points and the quality of the service, methodology and governance model carries 30 points; at least 15 points must be achieved for the qualitative criteria. Bidders must provide a team with the required Actimize experience, ensure secure data processing, follow Sareb's procedures and complete service handover within a period of no more than two months.