Management of the Vitoria-Gasteiz Welcome Office (2027)

Summary

The tender is for the full management of Vitoria-Gasteiz’s Welcome Office for 12 months from contract formalisation. The provider will give newly arrived residents individual guidance and support with administrative procedures, organise community information sessions and visits, and maintain up-to-date information and communication channels. Tasks include assistance with municipal registration, health cards, school enrolment, grants, appointments with public authorities and document renewals, as well as support for learning Basque and Spanish. The Spanish-language programme includes 80-hour intensive courses for groups of up to 12 participants and 80-hour literacy courses for groups of up to 10; two intensive-course groups and two literacy-course groups are planned during the contract. The office will normally be open Monday to Friday from 10:00 to 14:00 and on Tuesday and Thursday from 16:00 to 18:00. The work also includes service evaluation, interim and final reports, regular coordination with the municipal service, and protection of users’ personal data.