Procurement of access to a facilities maintenance management platform in SaaS mode

Summary

The tender concerns a 24-month SaaS subscription providing access to a facilities maintenance management platform for Fundación Estatal para la Formación en el Empleo. The service must include hosting, administration, corrective and evolutionary maintenance, technical support, continuous updates, backups, secure access control and a mobile application for field technicians. The initial configuration covers 2 administrators, 5 managers and 2 technicians, plus web access for approximately 400 users reporting incidents. The estimated value is EUR 38,335.68 excluding VAT, including two possible one-year extensions and a 20% modification option. The initial tender budget is EUR 15,973.20 excluding VAT. Offers are due by 28 September 2026. Price carries up to 95 points and environmental, innovation, digital responsibility and social measures up to 5 points. The supplier must provide a technical proposal, a training plan, evidence of professional authorization and the required responsible declarations. The service must meet the specified security, data protection, continuity and incident-response requirements, support migration and return of historical data in an open CSV format, and provide training for the 9 named users, including semi-annual technical update sessions.