IT services for the enhancement and operational support of central Microsoft 365 services

Summary

Fraunhofer-Gesellschaft is procuring IT services to support the operation, development and quality assurance of its central Microsoft 365 services in three lots: Microsoft Entra ID, Azure Cloud, identity and access management, automation and Microsoft 365 E5 security; SharePoint Online and OneDrive; and Microsoft Teams. Each lot has a maximum of 1,760 hours during the base term from 1 December 2026 to 30 November 2027, with up to two optional one-year extensions, each also capped at 1,760 hours. Services are provided on demand and include operational support, changes, service requests and incident handling, testing and documentation, as well as the development and integration work relevant to each lot.