Automai Synthetic Performance Monitoring Software

Summary

The tender concerns the introduction and lease of Automai Synthetic Performance Monitoring to replace ServiceTracer. The solution must provide proactive, continuous monitoring of business-critical applications in the customer’s data-centre environment, including robot-based user simulation, performance and availability measurement, dashboards, reporting, alerting, error documentation and integrations with existing systems. The solution must operate entirely on premises; cloud hosting or transferring data to the manufacturer’s external servers is not permitted. The contract period is 1 November 2026 to 31 October 2030, with an optional 12-month extension. The supplier will provide the software, maintenance, implementation support, consulting, user and administrator training, German-language support and a German-language ticketing system. The tender deadline is 5 October 2026 at 10:00. Price accounts for 70% of the evaluation and quality, including the training concept, for 30%.