EUDI Wallet Support Organisation Customer Experience, Feedback and Analytics System

Summary

The tender covers the establishment, implementation, operation and continuous development of an integrated customer experience, feedback and analytics system for the EUDI Wallet Support Organisation (Lot 3 – Voice of Customer). The contractor must create B2C and B2B feedback collection solutions, a VoC and analytics platform, dashboards, trend and pattern analysis, reporting, regular analytical advisory services and training. The solution must use pseudonymised data, be hosted exclusively in the European Union, comply with data protection and security requirements, and support API integrations. The tender must be submitted electronically in German by 28 September 2026 at 12:00. The base contract lasts 24 months, with an option for the contracting authority to extend it by one further 12-month period.