Framework Agreement for Network and PC Support Services

Summary

Medizinische Universität Lausitz – Carl Thiem is procuring IT support under two lots: network support and PC support. Each lot has an estimated requirement of 500 eight-hour person-days per year and a framework agreement maximum of 3,500 person-days over 48 months. The PC support lot includes support for around 3,000 client devices and mobile devices; the network lot covers support for the university hospital’s network environment. Up to three contractors may be appointed per lot, with services called off as needed and no guaranteed minimum volume.