IT Support First Level Service Provider

Summary

Fraunhofer is inviting bids for IT support at the first level. The procurement package includes the service description and annexes (price overview and required documents). The contract runs from 01 April 2027 to 31 March 2029 with the option to extend twice for 12 months, for a maximum duration of 48 months; onboarding month is 01 March 2027 to 31 March 2027. The evaluation criteria are: price as the sole award criterion with 65% weighting and a service concept with 35% weighting. Deadline for bids is 26 October 2026 at 10:00; binding date is 1 December 2026. Required eligibility and compliance requirements include evidence of qualifications (two references from the last five years), a company profile, personnel qualifications, language skills (German C1 and English B2), and compliance with MiLoG, NHS, and BTTG, along with data protection agreements. If subcontractors are used, they must be declared and relevant self-declarations provided.