Maintenance, consulting and development services for the Avaya consultation-centre telephony system

Summary

The State Enterprise Centre of Registers is procuring 36 months of maintenance, administration, consulting, incident management, integration support and development services for its Avaya Aura R10 consultation-centre telephony system. The system serves about 600 users and handles approximately 2,000 calls per working day. The fixed monthly maintenance and consulting service includes up to 20 hours per month, with unused hours transferable subject to a 40-hour monthly cap; development work is planned for 500 to 1,500 hours. The procurement is a single lot and excludes Avaya manufacturer support-plan extensions and licence purchases or renewals.