Support and Maintenance of NTA Dedicated Standalone ServiceNow Instances

Summary

The National Transport Authority (NTA) seeks a comprehensive managed service for its dedicated standalone ServiceNow instances. The work covers platform support and maintenance, system administration, configuration and development, upgrades and releases, incident and problem management, security and governance, reporting, training, licence management, integrations with third-party systems, and transition services. Specialist ServiceNow resources and consultancy may also be required. The initial contract term is two years, with up to three one-year extensions, for a maximum term of five years. The estimated total value over the maximum term is EUR 5,242,299; the authority reserves the right to spend up to EUR 6,552,874 to meet additional requirements and permitted variations. The tender is aimed at suitably qualified and experienced ServiceNow Elite Partners; detailed participation requirements must be checked in the tender documents.