IT Systems Maintenance and Support Services

Summary

The Hellenic Mediterranean University in Heraklion, Crete, is procuring 24 months of IT systems maintenance and support services in seven lots. The lots cover computer and information-system maintenance, user support and digital transformation planning support; central server infrastructure maintenance and fault repair; network printer and scanner maintenance; maintenance of a high-capacity network data storage system; router maintenance; maintenance of the central uninterruptible power supply unit; and maintenance of remote collaboration and audiovisual infrastructure. The estimated total value is EUR 564,501.55. Bidders may submit offers for up to all seven lots, and price is the sole award criterion in each lot. Bids must be submitted electronically by 20 October 2026 at 15:00. A bid guarantee is required; its amount must be checked in the tender documents. Offers must remain valid for 12 months. Electronic invoicing and electronic signatures are required during contract performance. The detailed qualification and evidence requirements must be reviewed in the tender documents.