Mystery Shopper Surveys

Summary

The procurement concerns mystery shopper surveys under a framework agreement for the Brussels public transport network, including the metro, trams, buses, stops and stations. The surveys also cover ticket checks and accessibility. The planned contract term is four years, with the possibility of one extension; the extension terms will be specified in the tender documents. Bids must be submitted electronically by 4 November 2026 at 13:00. A tender guarantee is required, with its amount and conditions set out in the tender documents. The precise qualification and exclusion requirements must be checked in the tender documents.